Customers are advised in their own interest not to disclose any confidential information related to their Account no., ATM card, PIN, TPIN, CVV no. & UPI details over phones/SMS/ e-mails, no matter how convincing / appealing such calls, mails may be. There are attempts to fraudulently withdraw money from your accounts by fraudsters.
IRCTC NEVER makes phone calls, sends e-mails/SMS asking customers to disclose their personal or security information such as username, password, OTP, Card/PIN/CVV no, UPI Details for any refunds, TDR or any other case
E ticket cancellation refund process is transaction driven and fully automatic. There is no human intervention required in the refund process. Refund of a cancelled ticket is automatically processed into user’s same bank account from which booking was made and is normally completed within a week. Users are requested not to share their account details in any form, in whatever name they may receive a call.
Users are requested not to share their booking and cancellations details on social media platforms to avoid misuse by miscreants.
Users are also requested to be careful while searching Google and other similar platforms for IRCTC related queries as these platforms may contain many miscreant mobile apps and solutions aimed at misusing user credentials. Users should refer to IRCTC website for all ticketing, refunds and its authorized business partners related queries.
Refunds of other IRCTC services like e-Catering, Air and Tourism etc. are also fully automatic and transaction driven with no human interventions. Therefore, Please do not respond to any calls regarding refund from whomsoever it may be.
IRCTC NEVER asks your personal banks details for any reasons. Sharing personal details may lead to frauds